AT SENSUALLI LINGERIE, OUR COMMITMENT IS TO PROVIDE THE BEST SHOPPING EXPERIENCE, ENSURING YOUR SATISFACTION WITH OUR PRODUCTS. BELOW YOU WILL FIND DETAILED INFORMATION ABOUT OUR SHIPPING POLICY.

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1 – PROCESSING TIMES

Orders are processed within up to 3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.

2 – SHIPPING METHODS

Express Shipping: Orders are shipped via DHL, with delivery times and costs varying according to the destination. See the estimated delivery times below:

• European Union countries: 1 to 3 business days

• Asia, Africa, North America, Oceania, and non-EU European countries: 2 to 5 business days

• Latin American countries: 2 to 4 business days

Note: In case of adverse weather conditions, customs clearance, or operational issues, delays of up to 10 days may occur.

Economy Shipping: Orders are shipped via the Postal Service, with delivery times and costs varying according to the destination. See the estimated delivery times below:

• European Union countries: 1 to 5 business days

• Asia, Africa, North America, Oceania, and non-EU European countries: 3 to 9 business days

• Latin American countries: 5 to 7 business days

Note: In case of adverse weather conditions, customs clearance, or operational issues, delays of up to 20 days may occur.

3 – ORDER TRACKING

After shipment, you will receive a tracking code by email, allowing you to monitor your order status in real time.

4 – DELIVERY AREAS

We deliver worldwide. In remote or hard-to-reach areas, delivery times may vary.

5 – LOSS OR DELAYS

In case of adverse weather conditions, customs clearance, or operational issues, delivery delays may occur.

If your order is delayed or lost, please contact us through the Contact Page on our website. We guarantee full support to resolve the situation in the best possible way.

6 – INCORRECT ADDRESS POLICY

Please make sure to provide the correct delivery address at the time of purchase. We are not responsible for reshipping orders if the address is incorrectly filled in.

Once your order is confirmed, it is not possible to change the delivery address. However, we recommend that you contact the chosen carrier (DHL or Postal Service) directly to check the possibility of making adjustments.

7 – FEES AND TAXES

Shipping costs are calculated automatically at checkout, based on the postal code of the delivery address and the chosen shipping method.

All taxes are included in the final order price, ensuring full transparency in your purchase.

Important Notice:
Any customs duties, import taxes, or clearance fees applicable in the destination country are the sole responsibility of the customer.

8 – ORDER AND SHIPPING ADDRESS CHANGES

Unfortunately, it is not possible to modify orders after purchase directly through our system. However, if you need to change items in your order, please contact us through the Contact Page, and we will do our best to find a solution. We will respond as soon as possible.

Regarding delivery address changes, unfortunately, we are unable to make modifications after the order is finalized. In such cases, we recommend contacting DHL or the Postal Service directly to verify the possibility of adjustment.

9 – UNDELIVERED PRODUCTS (RETURNED TO SENDER)

If the order is returned due to recipient absence, incorrect address, or failure to collect within the stipulated time, we will contact you to arrange for possible reshipment.

The cost of reshipping will be the customer’s responsibility.

10 – FINAL CONSIDERATIONS

We work with trusted partners to ensure your order is delivered within the stipulated timeframe and in perfect condition.

If you have any questions, please contact us through the Contact Page on our website.

Thank you for choosing Sensualli Lingerie — we are always here to serve you in the best possible way!