Exchange Policy

At Sensualli Lingerie, our goal is to ensure you have the best shopping experience and are satisfied with our products. To maintain hygiene and safety standards, we have established the following exchange policy:

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1 - Products Eligible for Exchange

 

• For hygiene reasons, we only accept exchanges of products that have manufacturing defects.

• The product must be in its original packaging, with intact labels and accompanied by the invoice.

 

2 - Application Deadlines

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• You have up to 7 calendar days after receiving your order to request an exchange.

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3 - How to Request an Exchange

 

Contact the store through the Contact Page located on the website, informing:

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• Full name.

• Reason for the request.

• Photos of the product and defects.

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4 - Deadline for Analysis of the Request

 

• The store will have up to 7 business days to review your request. If approved, you will receive instructions on how to proceed with the return.

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5 - Return and Exchange Process

 

After the request is approved:

 

• You must send the product to the address provided by the store.

• The store will bear the cost of return shipping.

• The deadline for sending the product chosen for exchange will be up to 15 business days, if it is not available in stock.

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6 - Final Considerations

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• We reserve the right to refuse exchanges that do not meet the criteria mentioned above.

• If you have any questions, please contact us through the Contact Page on the website.

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Thank you for choosing Sensualli Lingerie and we are available to serve you in the best possible way!

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